To know the mission statement of the organisation and type of services that they provide.
To be treated with dignity and respect, consistent with professional standards for all patients regardless of manner of payment, race, sex, nationality, religion, culture, disability or any other factor.
To receive care that is considerate, respectful of the patients' personal values and beliefs -To receive health care on the basis of clinical need.
To receive emergency medical care and treatment easily and quickly.
To be referred to a hospital/ specialist/consultant for special care when there is a clinical need.
To receive detailed explanation of their condition, care, treatment and aftercare, in terms that are free from professional jargon in order that the patient can fully understand.
To have the right to access their Medical Record and Medical Information.
To have a second opinion or to have their care transferred to another physician if they are not satisfied with the patient care provided.
To have the right to informed consent for treatment, procedures, interventions, as per DOH Consent Policy.
To receive verbal and written information about any proposed treatment and to be told if there are any alternatives available.
To have all clinical and pharmaceutical records kept fully updated and relevant information fully documented and personal details and records are kept fully confidential and protected from loss and misuse.
To have the freedom to choose their pharmaceutical care provider.
To receive relevant, current and understandable information concerning their drugs and treatment.
To have the right to make decision about their drugs and treatment choices. -To discuss and request information related to their specific drug therapy, possible adverse side effects and drug interactions.
To have drug therapy monitored for safety and efficacy and to make reasonable efforts to detect and prevent drug allergies, adverse reactions or contraindications.
To monitor the compliance and proper drug use and institute remedial interventions when necessary.
To be provided with Arabic/English interpreter services; and all other language barriers will be accommodated based upon availability of translation resources.
To have any complaint that they make, acknowledged, fully investigated, and be
provided with a written response as per the policy of the organisation.
To be protected from physical assault while under the care/service of the organisation. -To have appropriate protection if they are children, disabled, elderly or vulnerable.
To care at the end of their life which is respectful and compassionate.
Able to identify visiting Staff through proper identification.
Be informed of any financial benefit on being referred to another healthcare.
Right to privacy of medical information.
Patient Responsibility
PATIENTS RESPOSIBILITIES ARE:
To make your medical card/ insurance card/updated medical report available whenever needed/requested by the organisation.
To follow the rules and regulations of the organisation.
To show respect and to be courteous to the staff of the organisation.
Not to use abusive language and/or display unsocial behaviour to the visitors or staff of the organisation.
To give accurate information about personal details and past medical history as well as to inform the concerned Nurse/ Physician of any treatments and medications that you are taking and history of allergy or of allergic reaction to any medication.
To be accountable for your own actions if you decide not to follow the organisation's instructions and/or treatment plan and recommendations.
To safeguard any belonging that you decide to keep in your possession after you have been under the care/service of the organisation.
To keep outpatient appointments and inform the organisation in advance if you are unable to attend so that the Center can make appropriate arrangements.
To inform the medical staff if you have any special requirements for discharge from the hospital to be under the care of any other organisation.
To be accountable for the payment of the services provided by the organisation.
